1. Shipping & Delivery
- Processing Time: We aim to process all orders for physical goods within [e.g., 2-3] business days.
- Delivery Estimates: Standard shipping within the UK typically takes [e.g., 3-5] business days. International shipping times vary by location.
- Digital Goods: E-books, courses, and other digital content are delivered instantly via email or member portal access upon successful payment.
- Shipping Costs: Shipping charges are calculated at checkout. Please note that for international orders, the recipient is responsible for any local customs duties or taxes.
2. Returns & Refunds (Physical Goods)
In accordance with UK “Distance Selling” laws, you have a statutory right to change your mind.
- The 14-Day Cooling-Off Period: You have 14 days from the day you receive your physical goods to notify us that you wish to cancel your order.
- Return Window: Once you have notified us, you have a further 14 days to return the item to us.
- Condition: Items must be returned in their original, unused condition and in the original packaging. We reserve the right to reduce your refund if the value of the goods has been reduced by unnecessary handling.
- Exclusions: We cannot accept returns for:
- Personalised or custom-made items.
- Hygiene-sensitive items (e.g., certain fitness gear) if the seal is broken.
- Return Shipping: Unless the item is faulty, you are responsible for the cost of return shipping. We recommend using a tracked service.
3. Returns & Refunds (Digital Goods / E-Goods)
- Right to Cancel: Under UK law, your 14-day right to cancel digital content expires the moment you start downloading or streaming the content.
- Consent: By purchasing a digital product and clicking “Download” or “Access,” you expressly consent to waive your 14-day cooling-off period.
- Technical Issues: If a digital file is faulty, please contact us at [Your Email]. We will provide a replacement file or, if we cannot fix the fault, a full or partial refund.
4. Faulty or Damaged Items
If you receive a physical product that is damaged or faulty:
- Please notify us within 30 days of receipt for a full refund or replacement.
- We will cover the cost of return shipping for faulty items.
- After 30 days, we will follow the statutory guidelines for repair or replacement under the Consumer Rights Act 2015.
5. How to Initiate a Return
To start a return or report a fault, please email [Your Email Address] with:
- Your Order Number
- The item(s) you wish to return
- The reason for the return (optional for change-of-mind within 14 days)